What has been Facebook’s response to the outage?
As this has happened in this case, with no BGP routes into Facebook’s networks, the company’s DNS servers were unreachable. But the problem was deep and it was connected to BGP routing. BGP-short for Border Gateway Protocol is the system that helps one network finds the best route to a different network. If DNS is not working properly, your computer will unable to connect to the servers that host the website one is looking for. DNS or Domain Name System is the service that translates human-readable hostnames (like ) to raw, numeric IP addresses. Where can FB employees file the SEV now? /wjCCviEccLĪccording to Cloudflare VP Dane Knecht, the root cause of the problem was a major DNS failure at Facebook. The New York Times reported that everything inside Facebook came to standstill during the outage with many unable to use keycards to enter buildings and access scheduling tools.įacebook’s Workplace and internal site are also having DNS issues This led to employees turning to Discord and FaceTime for communication, according to tech website The Verge. It’s not just regular users, the outage also impacted Facebook’s internal Workplace site and services for employees, according to Jane Manchun Wong.
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